The agreement every clinic accepts when it joins.

Version 2026-10-02, effective from 2 October 2026. Every business accepts these terms at its first sign-in, and the acceptance is recorded with the person's name, the date and the version.

1. The agreement

These terms are the agreement between CareSeal Technologies ("CareSeal", "we") and the clinic, hospital or other healthcare business that uses the CareSeal service ("the business", "you"). They apply to every login issued to the business, every plan, trial and offer, and every record created on the service.

The person who accepts these terms confirms that they are authorised to bind the business. Acceptance is recorded with the name of that person, the date and the version of the terms. Using the service after that acceptance is use under these terms.

Where a signed subscription agreement exists between CareSeal and the business, that agreement prevails over these terms to the extent they differ.

2. Logins and staff

CareSeal issues the first login to the business. The business creates and removes its own doctors and staff, decides what each person may do, and is responsible for everything done under its logins.

The business keeps passwords confidential, removes staff who leave, and tells CareSeal at once about any suspected misuse. CareSeal may suspend a login it reasonably believes is compromised.

3. Plans, trial and payment

Plans are billed monthly, quarterly or yearly in advance and exclude GST. Each plan includes a number of consents a month. A consent is one patient completing one consent journey, whether or not they sign. Allowances do not carry over. Consents beyond the allowance are billed at the rate shown on the pricing page.

The free trial lasts seven days from the day the first login is issued and includes every module. At the end of the trial the business chooses a plan or its logins are paused. No payment details are taken for the trial.

Free months beyond the trial are an offer, not a right, and depend on how long the business commits for. With a one-year commitment CareSeal may give one month free; with a two-year commitment up to three months free; with a three-year commitment up to six months free, which is the founding-partner offer. In every case the free period and the commitment are confirmed by CareSeal in writing before the subscription starts, and the plan price is locked for the commitment period.

A business that ends its subscription before its commitment period is over, or whose subscription CareSeal ends for breach, is invoiced for the free months it received at the plan price in force when they were given, and the price lock ends. Founding-partner and pilot offers may be withdrawn if the business does not go live within 30 days of onboarding.

Prices may change with 30 days' notice. A period already paid for keeps its price until it ends. Fees paid are not refunded for unused time or unused consents, except where the law requires a refund.

4. Suspension and termination

If an invoice is unpaid 15 days after its due date CareSeal may suspend the business's logins after a reminder. If it remains unpaid 60 days after the due date CareSeal may end the subscription.

Either side may end the subscription at the end of the current paid period by giving 30 days' notice. CareSeal may end it at once if the business breaks these terms, uses the service unlawfully or in a way that harms patients, other customers or CareSeal.

When the subscription ends for any reason, the business's logins stop working on the end date. What happens to records afterwards is set out in clause 5.

5. Patient records and how long we keep them

The business is the data fiduciary for its patients' data. CareSeal processes that data only on the business's instructions to provide the service. The business is responsible for having the lawful basis and the patient's agreement for every record it creates.

While the subscription is active, CareSeal keeps sealed consent records and their evidence packs for up to ten years from the date they were sealed, or for the period the law requires, whichever is longer. Other records are kept for as long as the subscription is active.

Retention is a service that comes with an active subscription. If the subscription ends, is not renewed, or the business otherwise stops being a CareSeal customer, CareSeal is not obliged to keep any record beyond an export window of 60 days from the end date. During that window the business may export every record. After it, CareSeal may delete the business's data without further notice and without liability. The business's own duty to keep medical records under the law is not transferred to CareSeal.

CareSeal may keep anonymised or aggregated information that does not identify a patient or the business, and may keep records where the law, a court or a regulator requires it.

A sealed record cannot be altered by anyone, including CareSeal. Consents already sent to a patient keep the exact text the patient read, even if the business later changes or retires the procedure.

6. Evidence and legal effect

CareSeal records the consent conversation and produces a sealed record and certificate designed with section 63 of the Bharatiya Sakshya Adhiniyam in mind. CareSeal does not guarantee how any court, tribunal, regulator or insurer will treat a record, and does not give legal advice.

Obtaining valid informed consent remains the responsibility of the treating doctor and the business. CareSeal is a tool that records and organises that process.

7. AI assistance

The assistant drafts and prefills text such as prescriptions, procedure chapters and messages. A registered medical practitioner must review, correct and approve everything before it reaches a patient. CareSeal does not give medical advice and is not responsible for clinical decisions.

AI features may be limited, changed or withdrawn, and depend on third-party providers whose availability CareSeal does not control.

8. Messaging, eSign and other providers

Links and reminders travel over WhatsApp, SMS or other channels operated by third parties. Delivery, timing and the patient's ability to open a link are outside CareSeal's control. The business should confirm important messages by other means when needed.

Aadhaar eSign is provided by a licensed provider and billed at that provider's rate per signature. That provider's terms apply to the signature itself.

9. Availability and support

CareSeal aims for the service to be available at least 99.5 percent of each month, excluding planned maintenance announced in advance and events outside CareSeal's control. Support is provided on working days over WhatsApp and email.

CareSeal is not responsible for the business's internet connection, devices, browsers or printers, or for a patient's phone.

10. Acceptable use and compliance

The business uses the service lawfully, enters correct patient details, sends links only to the patient concerned or their lawful representative, and does not use the service to impersonate anyone or to send unsolicited messages.

The business holds every registration and licence its practice requires, including under the Assisted Reproductive Technology (Regulation) Act where it applies, and keeps its statutory records and reports in order. CareSeal's reports and forms are aids and do not replace those duties.

11. Ownership and licence

CareSeal owns the service, its software, its designs and the procedure library it publishes. The business receives a non-exclusive, non-transferable right to use them for its own practice while the subscription is active.

The business owns its patient records and the procedures it writes itself. It gives CareSeal the right to store, process and display them to provide the service, and to use anonymised information to improve the service.

12. Confidentiality and security

Each side keeps the other's confidential information confidential and uses it only for the service. CareSeal applies reasonable technical and organisational safeguards, including encryption of patient identifiers and an append-only record store, and tells the business without undue delay of any breach affecting its data.

13. Liability and indemnity

CareSeal's total liability to the business for all claims under or connected with the service in any twelve-month period is limited to the fees the business paid to CareSeal in the 12 months before the claim arose. CareSeal is not liable for loss of profit, loss of business, loss of data after the export window, or any indirect or consequential loss.

The business indemnifies CareSeal against claims, fines and costs arising from the business's clinical practice, its use of the service in breach of these terms, or patient data it entered without a lawful basis.

Nothing in these terms limits liability that cannot be limited under Indian law.

14. Changes to these terms

CareSeal may update these terms with 30 days' notice by email and on the service. A material change is presented for acceptance again at sign-in. Continuing to use the service after the notice period is acceptance of the updated terms.

15. Governing law and disputes

These terms are governed by the laws of India. The courts at Gurugram, Haryana, India have exclusive jurisdiction. Before going to court, both sides will try in good faith to settle a dispute through discussion within 30 days of one side raising it in writing.

16. Contact

CareSeal Technologies, Gurugram, Haryana, India. Notices to CareSeal are sent to the email address given at onboarding. Notices to the business are sent to the clinic admin's email address on record.

Where a signed subscription agreement exists, it prevails over this page.